Who these terms apply to
These Terms & Conditions apply to all proposals, projects and services delivered by AmsterCode, including:
- Custom-coded websites, landing pages and online platforms.
- Extended sites with portals, dashboards or integrations.
- AI Customer Service Assistants (text-only or text + voice).
- Managed hosting, maintenance and AI usage subscriptions.
We mainly work with companies, organisations and professionals (B2B). If a specific signed contract includes different conditions, that document takes precedence over this page.
AmsterCode as your counterpart
“We”, “us” or “AmsterCode” refers to the business entity mentioned in your proposal or invoice. “You” refers to the client – the company or person who signs the proposal or confirms the order.
All communication, invoices and legal agreements are between AmsterCode and this client entity. If you involve third parties (partners, suppliers, agencies), you remain our formal contact point.
How a project starts
For every website, platform or AI assistant we prepare a written proposal that describes:
- The scope: what we will deliver, and what is clearly out of scope.
- The investment: fixed project price or subscription bands.
- The planning: expected start, milestones and delivery rhythm.
- Any special assumptions or dependencies.
A project starts when you accept the proposal in writing (for example by e-mail) and pay the agreed initial deposit. Changes to scope after that point are handled via updated proposals or change requests.
What you own, and what stays AmsterCode’s
We separate between what is unique to your project and what is part of AmsterCode’s internal engine.
- Everything that is specific to your project – copy, images, branding, page structure, configuration and custom flows – is for your exclusive use.
- Our generic technical components, internal libraries, templates and AI prompt systems stay AmsterCode’s intellectual property.
In practice this means:
- You receive a permanent right to use the delivered project in your business, on the agreed domain(s), even if we stop working together.
- You can hire another developer in the future to maintain or extend your project.
- That developer may not lift out our internal engine or components and use them as a base to mass-produce copies for others.
This structure protects your freedom as a client, while also protecting the years of work we invest in our own code and AI systems.
Content, approvals and access
To deliver a project well, we need timely input from you. You agree to:
- Provide accurate information about your business, services and prices.
- Deliver texts, images and other content that you have the right to use.
- Review and approve drafts within reasonable timeframes.
- Provide and maintain access to hosting, domains and third-party tools where needed.
You remain responsible for the legal and factual correctness of all content we publish on your behalf, including claims, guarantees and legal notices about your own services.
Limits and safe use of AI
AI assistants are powerful but not perfect. We design them to be controlled and safe, but you understand that:
- Answers are generated automatically based on rules and knowledge we configure.
- There is always a small risk of incomplete, outdated or imperfect answers, especially when your business changes and the assistant has not yet been updated.
- Sensitive topics (legal, medical, financial, HR) should always be escalated to a human, not handled fully by an AI assistant.
You agree to use the assistant as a support channel and not as a replacement for professional advice or mandatory legal information in your industry.
What we can and cannot promise
We deliver our work with care, based on the current state of the web and AI platforms we use. However, we cannot guarantee:
- Specific rankings in search engines or fixed visitor numbers.
- That third-party platforms (hosting, AI providers, APIs) never change or fail.
- That your website or assistant will always be online without any interruption.
If we make a clear mistake, our responsibility is limited to:
- Correcting the mistake within a reasonable timeframe, or
- Where correction is not possible, a reasonable reduction in the project fee for the part affected.
Unless explicitly agreed otherwise in writing, our liability is limited to the total amount you have paid for the specific project or subscription in the 12 months before the incident.
Applicable law and conflict resolution
Unless a different jurisdiction is explicitly mentioned in your contract, our services and agreements are governed by Dutch law.
If a disagreement arises, we first try to resolve it in a normal, practical way. If that fails, the competent court in the Netherlands will handle the case.
Nothing on this page is intended to remove mandatory rights you have under applicable law, for example under EU regulations.
Updates to these terms
We may update these Terms & Conditions from time to time to reflect changes in our services, pricing models or legal obligations. The version published on this website is the version that applies.
For active projects, the version of the terms that applied when you accepted the proposal usually stays leading for that project, unless we both agree to apply a newer version.
