Who these terms apply to
These Terms & Conditions apply to all proposals, projects and services delivered by AmsterCode, including:
- Custom-coded websites, landing pages and online platforms.
- Extended sites with portals, dashboards or integrations.
- AI Customer Service Assistants (text-only or text + voice).
- Managed hosting, maintenance and AI usage subscriptions.
We mainly work with companies, organisations and professionals (B2B). If a signed contract includes different conditions, that document takes precedence over this page.
AmsterCode as your counterpart
“We”, “us” or “AmsterCode” refers to the business entity mentioned in your proposal or invoice. “You” refers to the client — the company or person who confirms the order.
All communication, invoices and agreements are between AmsterCode and this client entity. If you involve third parties, you remain our formal contact point.
How a project starts
For every website, platform or AI assistant we prepare a written proposal describing scope, investment and planning.
- The scope: what we deliver, and what is out of scope.
- The investment: fixed project price or subscription bands.
- The planning: expected start, milestones and delivery rhythm.
- Special assumptions or dependencies.
A project starts when you accept the proposal in writing and pay the agreed initial deposit. Changes after that are handled via change requests or updated proposals.
What you own, and what stays AmsterCode’s
We separate between what is unique to your project and what is part of AmsterCode’s internal engine.
- Project-specific copy, images, branding, structure, configuration and custom flows are for your exclusive use.
- Generic components, internal libraries, templates and AI prompt systems remain AmsterCode IP.
In practice this means:
- You have a permanent right to use the delivered project on the agreed domain(s).
- You can hire another developer to maintain or extend your project.
- They may not extract our internal engine to mass-produce copies for others.
This protects your freedom as a client, while also protecting the years of work invested into AmsterCode systems.
Content, approvals and access
To deliver a project well, we need timely input from you. You agree to:
- Provide accurate information about your business, services and prices.
- Deliver content you have the right to use.
- Review and approve drafts within reasonable timeframes.
- Provide and maintain access to hosting/domains/third-party tools when needed.
You remain responsible for the legal and factual correctness of all content published on your behalf.
Limits, safe use and responsibility
AI assistants are powerful but not perfect. You understand that:
- Answers are generated automatically based on configured rules and knowledge.
- There is always a risk of incomplete, outdated or imperfect answers.
- AI outputs are informational support — not guaranteed to be correct in every case.
- Sensitive topics (legal/medical/financial/HR) should be escalated to a human.
You are responsible for reviewing and validating AI-generated content before using it in customer-facing decisions.
Service interruptions and external providers
Parts of our services depend on third-party platforms (hosting, infrastructure, APIs, AI providers) outside our control.
- Services are provided on an “as available” basis.
- Interruptions may occur due to third-party incidents or changes.
- We make reasonable efforts to restore service or provide alternatives where possible.
If you require guaranteed uptime (SLA), redundancy or dedicated infrastructure, this must be agreed separately in writing.
What we can and cannot promise
We cannot guarantee rankings, uninterrupted uptime, or error-free AI outputs in every scenario.
- No guarantee of specific rankings or visitor numbers.
- No guarantee third-party platforms never change or fail.
- No guarantee of uninterrupted uptime.
- No guarantee AI outputs are error-free.
Force majeure: We are not liable for failures or delays caused by events outside reasonable control (internet outages, third-party incidents, API failures, governmental actions, infrastructure disruption, etc.).
Liability is limited to the total amount paid for the specific project/subscription in the 12 months before the incident. No liability for indirect or consequential damages.
Applicable law and conflict resolution
Unless explicitly agreed otherwise, agreements are governed by Dutch law. We try to resolve disputes practically first; otherwise the competent court in the Netherlands handles the case.
Updates to these terms
We may update these terms to reflect changes in services, pricing models or legal obligations. The version published on this website applies.
For active projects, the version at the time you accepted the proposal usually remains leading unless we both agree otherwise.
